CAN I SHIP TO A PO BOX?
No. Unfortunately, UPS will not allow us to ship our parts to a PO Box. If you make an order with a PO Box for the shipping address, the order will be held until we are able to get in touch with you to find an alternative address.
WHEN WILL MY ORDER BE SHIPPED?
For orders placed before 1pm Monday-Friday, we will do our best to ship all in stock items the same day.
Orders placed after 1pm will be shipped on the following business day.
Orders placed over the weekend will be processed on the following Monday.
HOW CAN I TRACK MY ORDER?
Shipment tracking information is on every invoice that's emailed.
You can also always email/call us and we will be happy to look into the status of your order for you.
WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?
While we try our best to keep everything available at all times, occasionally we will temporarily run out of something. If that happens, we will notify you about the backordered item and give you a time frame on the expected availability (when possible).
We will still ship out all the in-stock items ant your request and then work with our vendors to get you your remaining parts as soon as possible.
DTS Water Truck Partsstands behind every product we sell. It is our intention to make the return process as quick as possible to ensure complete customer satisfaction. To aid in this process, please have the following information at hand before initiating your return:
Dolphin Tanker invoice number or your PO#
STEPS FOR SUBMITTING YOUR RETURN
Please call DTS Water Truck Parts@ 813-240-5378 or via e-mail to dtswatertruckparts.com
DTS Water Truck Partswill issue a Return Materials Authorization (RMA) number and form. The RMA will be valid for 30 days from the date of issue. Returned parts will not be accepted for credit after the RMA expiration date.
Products must meet the following criteria to be eligible for a return:
Returned within 30 days of original receipt of merchandise.
Unused and in the same condition that you received it.
No special order or custom-made parts may be returned.
Parts not included on the RMA form will not be accepted or credited. The purchase price of acceptable parts will be refunded as a credit to your account or credit card. Freight charges are not eligible for credit. Credits for acceptable returned parts will be issued within 30 days of receipt of the part.
The return shipment should be sent to the following address:
DTS Water Truck Parts
2550 East US HWY 92
Plant City, FL 33566
*20% restocking fee may be charged for returns
due to incorrect orders or general reasons.